Delivery
Free delivery on orders over £20 only. Orders below £20 carry a standard UK delivery charge, shown at checkout.
Medical-grade products
Products are non-returnable, non-exchangeable and non-refundable, as returns can compromise their sterility. This applies to all microneedling serums, products and devices.
All electrical equipment has a right to be exchanged if it is faulty due to manufacturing. You have 12 months to report this. Please email theindependentskin@gmail.com with the issue you are facing. If it is an electrical issue, we will ask you to send the item back at your own cost, and our team will evaluate the cause of breakage. If the item has been misused, there will be no refund issued, and the same item will be posted back at the customer’s cost. If we find the issue is indeed a manufacturing fault, you will be sent a new device free of charge.
If you wish to put through a claim, or proceed with legal action, please note every hour our team deals with an enquiry will be billed at £90 per hour for admin fees plus legal fees.
Professional serums: by purchasing you acknowledge you are Level 4 and Level 5 VTCT trained in microneedling. In case of a claim or complaint, you will be asked to show proof of your L4, L5 in Aesthetic Facials, as well as an accredited microneedling qualification. Patch test prior to use.
Home IN-PEN subscription
By completing this order, you agree to the product description and these terms. If you are unsure, delay the buying process until all points are clarified.
- You confirm you will follow all instructions as per the guidelines of the therapist and the leaflets provided. Microneedling is a professional product and incorrect usage can cause permanent damage — if you are unsure, contact us without delay.
- The subscription includes support and detailed consultations, as well as leaflets and a plan. In case of any changes, report back to us and we will amend your treatment plan and post out new notes to follow.
- Retinol, skin-stripping products and acne medicine are strictly prohibited with the use of this service. Minoxidil is not suitable for anyone with heart conditions. Discontinue usage in case of any concerns.
- Adverse reactions must be reported within 3 days of appearance, as a photo, to theindependentskin@gmail.com. A new plan will be suggested on two separate occasions, allowing skin to settle with a 2-week break in between. If the adverse reaction continues 6 weeks later, you have the right to cancel the subscription by covering the services received to date.
- Product RRP: £12 per serum, £8 per pin, £50 per 30-minute consultation, £290 per device.
- For any legal action due to non-payment, or claims against the product, you agree to cover the cost of all legal proceedings.
- Cancelling the subscription removes the device warranty and the responsibility of Flavo Beauty Supplies Ltd (IN-Dependent Skin) for any previous or future results or outcomes of the device or products included in the package.
- Late payments or payment bounce-backs will result in an admin fee per payment-chasing email. Emails are sent every 2 weeks, including automated emails.
Consultations
Suitability & additional consultation call: a 30-minute video call with the Founder & Inventor of IN-PEN to ensure suitability and skin safety prior to signing up to the yearly microneedling home kit. One issue per call. You are allocated one time slot, and can cancel or reschedule without an additional fee once. If you are running late, this may cut the meeting time short. The consultation fee is non-refundable. For full-face concerns, we welcome you in our clinics in London & Hertfordshire.
Therapy consultation with CEO: a one-hour chat once per month. Once the appointment is booked, any rescheduling or cancellation will cancel the session for that month. You can rebook for the following month.
Contact
Flavo Beauty Supplies Ltd · 1-2 Thorley Stables, Bishops Stortford, CM23 4BE, United Kingdom · 07496128261 · theindependentskin@gmail.com